Privacy notice for Aetherweb Ltd (Aetherweb), Aetherweb’s websites and Aetherweb’s apps – Published 10th May 2018 – Updated 13th April 2020
We take the security of your data very seriously and so go to great lengths to ensure that all our systems have appropriate security in place that complies with all applicable legislative and regulatory requirements. We will only use your personal information to deliver the services you have requested from us, and to meet our legal responsibilities.
How do we collect information from you?
We obtain information about you when you engage us to deliver our services, and/or you visit this website or any other of the websites owned by Aetherweb – and/or when you manually opt to submit information on this website or any of the websites owned by Aetherweb.
Why do we collect information from you?
For a number of reasons:
- To provide a secure service we record a history of requests made by all visitors to our websites such that should those requests trigger a security rule we can protect our server and our other website users from subsequent potential security risks.
- So that we can interact with you in order to provide you with the services you have requested from us.
- So that as you navigate around our website, we can remember your previous choices, saving you time and hassle – for instance remembering that you have agreed to our terms and conditions so that you don’t have to repeatedly confirm your acceptance, and so that we can remember that you are signed in to your account, and so that we can remember what you have already added to your shopping cart.
- So that we can monitor how people move around our websites and as a result make decisions about which content is engaging, or otherwise and hence make appropriate improvements.
Why do third parties collect information from you when you visit our websites?
For a number of reasons:
- Some of our websites display adverts provided by Google – in order to display relevant ads, Google uses a number of cookies to discern your behaviour and hence try to work out what you might be interested in seeing.
- Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit(s) to our site(s) and/or other sites on the Internet.
- On some of our websites we use Google’s “Custom Search Engine” (CSE) to allow you to search the content of the website. When using this feature, Google may set a number of cookies on behalf of our website and themselves in order to improve your experience. For full details of Google CSE click here.
- On some of our websites we use third-party app “Google Maps” to display location map information. Unless you opt-out (see below), Google will set cookies when you view such information.
- On some of our websites we use third-party monitoring system Google Analytics to monitor user traffic as they navigate around. Google makes this data available to us in an aggregate way and not in any way that we could personally identify any particular user or user action.
How can I stop you and third parties from setting and using cookies in my browser?
Most modern browsers have the build-in ability to opt out of all or certain classes of cookies. Your browser’s help menu and a decent search engine will provide you with all of the information you need in order to achieve this. For example a search on DuckDuckGo (a privacy oriented search engine) for ‘how to block cookies in Chrome’ yields:
What type of information do we collect from you?
The personal information we collect from you will vary depending on which services you engage us to deliver. The personal information we collect might include your name, address, telephone number, email address, your IP address, your web browser user agent (browser name, version and operating system) information, which pages you may have visited on our website and when you accessed them.
How is your information used?
In general terms, and depending on which services you engage us to deliver, as part of providing our agreed services we may use your information to:
- contact you by post, email or telephone
- understand your needs and how they may be met
- maintain our records in accordance with applicable legal and regulatory obligations
- prevent and detect crime, fraud or corruption.
Who has access to your information?
Offline data is accessible only to staff of Aetherweb Ltd.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes – though they may collect it themselves directly while you visit one of our websites (see section above entitled ‘Why do third parties collect information from you when you visit our websites’).
All data collected online is accessible by Aetherweb Ltd staff and on limited occasions, also by third party service providers working on Aetherweb’s behalf (see below).
Any emails and website contact forms you submit and/or send to us are stored in our Google account. These emails and their content may be visible to some Google staff and providers.
Some emails sent to you by us and some of our websites are processed through third-party email delivery service ‘MailGun’ (https://www.mailgun.com). The content and recipient addresses of those emails may be visible to some of MailGun’s staff and providers.
For how long do you keep my information?
Automatically gathered information (collected as you browse) is removed from our servers automatically after a period of at most 60 days.
Information that you have chosen to manually submit to us (by phone, email, online or face to face) may be retained indefinitely – though you have every right to request for it to be removed (see below).
Third Party Service Providers working on Aetherweb’s behalf
Limited date/time stamped access to data collected online is available to approved data-centre staff of Rackspace Ltd (London), cPanel Inc (USA), and 34SP Ltd (Manchester). This access is strictly for essential security and/or server maintenance work only.
For more information about the policies in place for each of these third parties, please refer to these links:
Some data collected online is processed by Google Inc for aggregate processing (Google Analytics) and targeted advertising (Google Adsense) – employees of Google Inc have access to this data. You can opt out of such third-party data collection…
Our emails are stored, encrypted, within our Google account. All access to data in this account is logged and regularly audited – and we use two-factor authentication for enhanced security.
Our accountants, Jane Ascroft Ltd have access to the details of our paying customers and suppliers (and their invoices and payments) whose data must by law be retained for a period of at least 6 years.
Please be assured that we will not release any additional information to third parties unless you have requested that we do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention and detection of crime, fraud or corruption.
How you can access and update your information
Keeping your information up to date and accurate is important to us. We commit to regularly review and correct where necessary, the information that we hold about you. If any of your information changes, please email or write to us, or call us using the ‘Contact information’ noted below.
You have the right to ask for a copy of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given, or where you have chosen, a password which enables you to access information, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Your data will usually be processed in our offices in the UK. However, to allow us to operate efficient digital processes, we sometimes need to store information in servers located outside the UK, but within the European Economic Area (EEA). We take the security of your data seriously and so all our systems have appropriate security in place that complies with all applicable legislative and regulatory requirements.
We may occasionally contact you by post, email or telephone with details of any changes in legal and regulatory requirements or other developments that may be relevant to your affairs and, where applicable, how we may assist you further. If you do not wish to receive such information from us, please let us know by contacting us as indicated under ‘Contact information’ below.
Access to your information: You have the right to request a copy of the personal information about you that we hold.
Correcting your information: We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.
Deletion of your information: You have the right to ask us to delete personal information about you where:
- you consider that we no longer require the information for the purposes for which it was obtained,
- you have validly objected to our use of your personal information – see ‘Objecting to how we may use your information’ below,
- our use of your personal information is contrary to law or our other legal obligations.
Restricting how we may use your information: In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where there is no longer a basis for using your personal information but you do not want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.
Objecting to how we may use your information: Where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.
Please contact us in any of the ways set out in ‘Contact information’ below if you wish to exercise any of these rights.
Changes to our privacy notice
We keep this privacy notice under regular review and will place any updates on https://www.aetherweb.co.uk/privacy-policy/. Paper copies of the privacy notice may also be obtained from the contact details given below.
Robin Hoods Bay
Telephone: +44 (0) 7846 122129
We seek to resolve directly all complaints about how we handle your personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office at
Information Commissioner’s Office
Telephone: 0303 123 1113 (local rate) or 01625 545 745